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FAQs

Whether this is your first time searching for a therapist or you’ve been through this process before, you're likely to have some questions. I’ve put together answers to the most commonly asked questions below. If you're still in doubt, don't hesitate to reach out 
  • Do I have to have the Introduction Call before booking the initial session?
    No you don't have to but it can be helpful if you're looking to have ongoing therapy. It can help us both get a feel for whether we would work well together and give you an opportunity to get more clarity on any doubts or questions you may have. If you'd like to skip the Intro call and got straight to booking the initial consultation, please email: hello@santospsychotherapy.com
  • Do sessions take place weekly?
    Generally, yes. I find therapy is more effective when we meet weekly, at least initially as we get get to know each other and start to progress with therapy. We can review the frequency of sessions after a few weeks.
  • How many sessions will I need?
    The duration of your therapy is a personal choice so this can vary a lot depending on your needs and preferences. Many of my clients complete therapy within 4-6 months while my other clients find therapy so valuable, they choose to have ongoing sessions for longer. Either way, I never assume you wish to continue so we'll have regular check ins and reviews of therapy along the way. Usually after our initial appointment I can give you an idea of whether I feel short-term or longer-term therapy will be more helpful for you.
  • Can I work with you if I don't live in the UK?
    Yes, I offer therapy to clients all over the world with the exception of those who live in the US or Canada (due to indemnity insurance restrictions).
  • What days and times do you offer therapy sessions?
    My therapy clinic days are during the daytimes from Mondays to Thursdays. Earliest appointment is 09:00 and latest is 14:00.
  • How much do sessions cost and do you accept insurance?
    Personal investment for each session lasting up to 60 minutes, is £80. I currently only accept Aviva insurance.
  • Can I work with you if I'm in crisis?
    I don't provide support for immediate mental health emergencies. If you are feeling suicidal and think you might act to end your life or harm yourself please go to your nearest A&E or call 999. You can also contact your GP/ out of hours GP or call your local NHS mental health service for immediate support. For emotional support you can also contact the Samaritans on 116 123.
  • Do you offer face to face session?
    I currently offer sessions online only and looking forward to offering face to face sessions again soon. Extensive research shows online therapy is just as effective as in-person sessions. I believe that your geographical location shouldn't be a barrier to you choosing the best therapist for you.
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